Frequently Asked Questions

Everything you need to know about your JOAH BROWN order.

When will my order ship?

Orders are typically processed and shipped within 1-3 business days. During peak collection launches, please allow for slightly longer processing times.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain sale items may be marked as final sale.

How do I care for my JOAH BROWN pieces?

To maintain the quality of our signature fabrics, we recommend machine washing cold with like colors and laying flat to dry. Avoid bleach and iron on low heat if necessary.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and preferred carrier.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is immediately sent to our distribution center for processing. We are unable to guarantee changes or cancellations, but please contact support immediately for assistance.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay and Klarna.